General Help1. How can I reach you for help?
2. I can't find the design I downloaded. Can I download again?
3. I placed an order for immediate download. Where do I find the order.
4. How do I download designs I've ordered
5. How many points do I have?
6. I can't remember my password.
7. Do I have to buy points?
8. How do I get the weekly free designs
9. When I do a keyword search, designs show that don't fit what I keyed in
10. Error when trying to pay for order
11. Why Recaptcha Secure Download?
12. How do I download from the Unlimited Download Plan
13. I have the unlimited download plan but I can't see the download link
14. How do I order the unlimited download plan?
15. What thread brand do we use to sew our samples
16. How do I download designs I previously ordered when I'm an Ultimate Plan member
17. How do I redeem Design Points
Additional Help1. How do I copy the designs from my computer to my usb thumbdrive?
2. Getting Started - Create an account
3. How to order and download a design
4. How do I unzip a zipped file?